CMA CGM Announces Simplification of Transpacific Trade
Dear Valued Customer,
Putting clients at the center of our business is a vital part of the Group’s strategy. We continually optimize our operations so we can deliver an even more focused and streamlined customer experience.
To further strengthen and improve our overall service offering, we are simplifying the trade network of CMA CGM and APL.
As from October 1, 2020:
• CMA CGM will become the sole commercial carrier of the Group operating in the Transpacific trade.
• APL, a long-time service partner for the U.S. government, will focus on its service to the United States government through its fleet of U.S.-flagged vessels to solidify and enhance the Group’s specialization in this key business segment.
By capitalizing on the expertise, knowledge and footprint of our Group’s resources under CMA CGM, we will be able to serve you more effectively and focus on delivering complete, tailored solutions in the Transpacific market. Rest assured, along with CMA CGM’s expanded service offering, you will still be able to enjoy the industry-leading Eagle Express X (EXX) accompanied by its exclusive white-glove service.
As always, our priority is to deliver the best-in-class customer care and excellent service you have come to expect as a CMA CGM Group customer.
It is our longstanding commitment to continually meet and exceed your expectations. During this change, the CMA CGM and APL teams will deliver a smooth customer experience with no compromise on our commercial delivery and service levels.
Your usual representative will contact you shortly to discuss timing and the planned CMA CGM contract process. In addition, our sales and customer service teams will be happy to assist you with any queries that may arise.
You can find more information on the dedicated web page.
Thank you for your continued support, and we look forward to working closely with you in the future.