CUSTOMER ADVISORY: COVID-19
Despite the current constraints related to COVID-19, CMA CGM TOGO wishes to confirm that all of its activities remain operational and to reaffirm its support for the activity of the customers in compliance with the directives issued by the authorities.
The CMA CGM Group is committed to protecting the health of its employees, customers and partners while ensuring its commercial efficiency.
Therefore, we ask all our customers to respect individual and collective prevention and protection measures, not to shake hands, avoid hugs and hugs, and use the hydro-alcoholic gel available to you.
In addition, we must be able to perform most of our remote operations. To do this, dematerialization is essential.
From March 23, 2020,
- You will have the possibility to directly print the Delivery Oders from your home/office. Only the date of validity on SEGUCE’s platform will prevail.
- Regarding the return of empty containers to the terminal, any container whose H / H will not be valid will be refused by the terminal. It will no longer be necessary to present your Delivery Oders with a valid H / H stamp, as this information will be automatically transmitted to the Terminal.
- On export, the Booking Confirmation and Empty Release will be sent to you by mail, and you will have the possibility of printing from home/office. Therefore, stamp is also no longer necessary.
We also invite you to make the most of the many e-business solutions offered by CMA CGM on My CMA CGM, such as:
- Online pricing
- The remote printing of B / L
- Use of original electronic B / L
- The delivery of B / L electronically in ports where this solution is possible
Once again assuring you of CMA CGM TOGO's commitment to provide you with the best possible service, we thank you in advance for your understanding and cooperation.
We will keep you informed of any developments in the current situation.
For any other question, please contact our Customer Service: Maillmo_commercial@cma-cgm.com We thank you for your confidence.
CMA CGM TOGO